Shipping
All orders are shipped with either GLS (Italy only), DHL or FedEx, depending on the destination.
Depending on your location, the shipping time may take:
Italy: 1-3 working days
Europe: 2-6 working days
Outside Europe: 5-10 working days.
After your product has been packed and left the TAVAT HQ, you will receive a shipment confirmation email. This contains all the information about your order, including the tracking number and the shipment status. Think about leaving a message for the delivery company if you are unable to be there when the shipment arrives. Shipping worldwide is free of charge; however, you may be subject to duties and taxes. If you have not received the shipment confirmation email, please check your spam folder and bin.
As of now, our online shop does reach most countries in the world. If weare unable to ship to your country, please go directly to our “Store Locator” to find your nearest TAVAT Shop, or contact us and we will do our best to help you: webshop@tavateyewear.com
If you have received a wrong item please contact our Webshop team as quickly as possible so that we can react. You can contact us via:
–webshop@tavateyewear.com
-+39 0423 54 34 55 | 09.00-12:30 – 14:00 – 17.00 CET Monday through Friday).
All of our glasses are handmade and have a longer manufacturing time. Please contact our E-Shop team to enquire about the manufacturing time for your glasses of interest. As soon as the model is available again we can let you know via email.*
*With this said, you will notice on some SKUs during check-out “Available on Backorder.” This means the item is currently not available and that it is currently in production and is in arrival. Therefore, you have the possibility to confirm a piece as soon as production arrives. Our team will let you know immediately when the item is scheduled to be restocked.
Returns
Returns are only possible for destinations within the European Union. For all orders, with desintations outside of the European Union, are final sale.
The following procedure is regarding returns within the European Union: You have the ability to try your product(s) on at home, and send them back to us within 5 days – starting from the day of receipt – for a refund. You do not need to state a reason for return within this time period and you will be given a full refund of the frames if the glasses are in the same condition as when you received them. Please contact us to obtain a Return Sheet to enclose with your order to send the glasses back.
To return your product, you should mail your product to:
TAVAT Eyewear
Attn: TAVAT WebShop
Via Ponticello, 28
31034, Cavaso del Tomba (TV), Italy
You should always use a traceable shipping service. We don’t guarantee that we will receive your returned item.
As soon as your return shipment has been checked and confirmed at TAVAT we will refund your payment using the same method you selected for your purchase. We will let you know via email as soon as we have activated the full refund.
Returns will be handled within 3 working days after delivery to our warehouse. We will issue a refund to your credit card of any new item that you return within the return window. Please note that your refund may not be reflected on your account immediately and it might take your bank up to 10 business days to process it.
We ask for your understanding in that we cannot accept return at any TAVAT authorized retailers. For further information or questions please contact our Webshop team.
If you have questions please contact our Webshop team: webshop@tavateyewear.com or +39 0423 54 34 55 (Monday through Friday 09.00-12:30 – 14:00 – 17.00 CET) and we will answer your questions. To speed up the process, let us know what your order number is.
